Terms and Conditions

Last updated: April 15, 2026

Definitions

LUMINA AI LLC, a Wyoming-based company with a registered place of business located at 30 N Gould St, Sheridan, WY, 82801-6317, United States ("Lumina AI," "Company," "we," "us," or "our"), operates the website bylumina.ai (the "Website" or "Site"). By using the Website, you ("you," "your," or "Client") signify your agreement to these Terms and Conditions ("Terms"), our Privacy Policy, and any applicable service agreements.

Agreement to Be Bound

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should discontinue use of the Website immediately. These Terms constitute a legally binding agreement between you and Lumina AI LLC.

Services

Lumina AI provides AI-powered lead response, qualification, booking, and follow-up infrastructure for real estate agencies and businesses ("Services"). Our Services include but are not limited to: AI voice agents, chat agents, CRM integrations, database reactivation, and automated workflow systems. All Services are custom-built and delivered on a per-client basis. Any and all Services are provided "AS-IS." We assume no responsibility for timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings.

Website Terms of Use

Lumina AI and its affiliated companies provide:

• AI-powered infrastructure and automation solutions
• Reference tools and educational resources
• Scheduling and booking services
• Personalized content and communications
• Advertising and marketing services

You are responsible for obtaining access to the Website, and any fees associated with such access (such as Internet service provider or airtime charges) are your sole responsibility. You must provide all equipment necessary to access the Website.

Eligibility

You must be at least 18 years of age and have the legal authority to enter into these Terms. By using our Website or submitting information through our forms, you represent and warrant that you meet these requirements.

Application and Qualification

Our Website includes a multi-step qualification form. Submitting this form constitutes an application to work with Lumina AI, not a binding agreement to purchase Services. We reserve the right to accept or decline any application at our sole discretion. Qualification is based on factors including but not limited to lead volume, budget, timeline, and business type.

Consent to Communications

By submitting your contact information and checking the consent box on our form, you expressly consent to receive:

• AI-generated and human-initiated voice calls
• SMS and text messages, including messages sent by automated means
• Email communications
• Automated follow-up sequences

These communications are for the purpose of confirming appointments, discussing our Services, and providing relevant information. Consent is not a condition of purchase. You may opt out at any time by replying "STOP" to any SMS message or by contacting us at hello@bylumina.ai. You may request help by replying "HELP" to any message. Message and data rates may apply. Message frequency may vary.

AI Disclosure

Lumina AI utilizes artificial intelligence technology for voice calls, chat interactions, and automated communications. When you call our demo line or receive calls from our system, you are interacting with AI, not a human. All AI interactions are recorded and may be used for quality assurance, training, and service improvement purposes.

Restrictions on Use of Our Content

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio, video, software, and compilations of data, is the property of Lumina AI LLC or its content suppliers and is protected by United States and international copyright laws. You are granted a limited, non-exclusive license to access and use the Website for personal, non-commercial purposes, provided that you:

• Keep all copyright and proprietary notices intact
• Do not modify, reproduce, or distribute any content
• Do not suggest any association with our products or services
• Do not circumvent any access restrictions

This limited license specifically excludes any right to resell or make any commercial use of the Website or any content, collect or use any product listings or descriptions, make derivative use of the Website or its content, download or copy account information for another party's benefit, or use data mining, robots, or similar data gathering tools.

Results and Earnings Disclaimer

Case studies, testimonials, and performance metrics displayed on our Website represent individual results and are not guaranteed. Results vary depending on factors including but not limited to market conditions, lead quality, business operations, and implementation adherence. Past performance does not guarantee future results. Any revenue figures, GCI numbers, ROI claims, or performance statistics are illustrative and based on specific client scenarios. Your results will vary. Lumina AI makes no guarantees regarding income, sales, or business results of any kind.

Limitation of Liability

To the maximum extent permitted by applicable law, Lumina AI LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, or goodwill, arising from your use of our Website or Services, whether based on warranty, contract, tort, or any other legal theory, regardless of whether we have been advised of the possibility of such damages. Our total aggregate liability shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Lumina AI LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to your use of our Website or Services, your violation of these Terms, your violation of any rights of a third party, or any content you submit or transmit through the Website.

Service Agreements

These Terms govern your use of the Website and initial engagement. If you become a client of Lumina AI, additional terms will be outlined in a separate service agreement that covers scope of work, pricing, timelines, deliverables, and refund policies. In the event of a conflict between these Terms and a signed service agreement, the service agreement shall prevail.

Scheduling and Appointments

Appointments scheduled through our Website (via Calendly or similar tools) are subject to availability. We reserve the right to reschedule or cancel appointments at our discretion. Strategy calls and demos are provided at no charge and do not constitute a commitment to purchase Services.

Prohibited Use

You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable law
• Submit false, misleading, or fraudulent information through our forms
• Attempt to access restricted areas of the Website or our systems
• Interfere with the proper functioning of the Website or its infrastructure
• Scrape, crawl, harvest, or mine data from the Website without written permission
• Use the Website to compete with Lumina AI or reverse-engineer our technology
• Transmit any viruses, malware, or harmful code
• Impersonate any person or entity

Third-Party Services

Our Website integrates with third-party services including Calendly, Meta (Facebook), and various CRM platforms. Your use of these services is subject to their respective terms of service and privacy policies. Lumina AI is not responsible for the practices, content, or availability of third-party service providers.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of our Website or Services shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Sheridan, Wyoming. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

Modifications and Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will become effective thirty (30) days after posting the updated Terms on this page. If you have provided us with your email address, we will notify you of material changes via email. Your continued use of the Website after changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Lumina AI LLC with respect to the use of the Website and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

Contact Us

If you have questions or concerns about these Terms, contact us at: